Privacy Policy

1. Who We Are

SellYourSoul.ai is operated as a UK-based business. We're the data controller for the personal information you provide to us.

Contact: privacy@sellyoursoul.ai

2. What Information We Collect

Information You Give Us

• Email address (for account creation and communication)
• Profile information (username, bio, avatar)
• Listing content (soul descriptions, prompts, metadata)
• Communications (messages, support requests)

Information We Collect Automatically

• Usage data (pages visited, time spent, features used)
• Technical data (IP address, browser type, device information)
• Analytics data (user interactions, conversion events)
• Cookies and tracking (see Cookie section below)

Information from Third Parties

• Cloudflare data (security and performance analytics)
• Email delivery data (from Resend email service)

3. Why We Use Your Information

Service Provision (Legal Basis: Contract)

• Creating and managing your account
• Enabling marketplace functionality
• Processing and displaying your listings
• Facilitating buyer-seller connections

Communications (Legal Basis: Contract & Legitimate Interest)

• Sending transactional emails (confirmations, updates)
• Customer support and assistance
• Important platform announcements

Platform Improvement (Legal Basis: Legitimate Interest)

• Analytics to understand user behavior
• Improving site performance and features
• Preventing fraud and abuse

Legal Compliance (Legal Basis: Legal Obligation)

• Responding to legal requests
• Enforcing our Terms of Service
• Maintaining security and safety

4. Cookies and Tracking

We use cookies and similar technologies to make our platform work properly and understand how you use it.

Essential Cookies

• Session management (keeping you logged in)
• Security (CSRF protection, authentication)
• Functionality (remembering preferences)

Analytics Cookies

• Usage tracking (pages visited, user flows)
• Performance monitoring (page load times, errors)
• Conversion tracking (successful transactions)

You can control cookie preferences through your browser settings, but disabling essential cookies may impact site functionality.

5. Who We Share Your Data With

Service Providers

• Cloudflare (CDN, security, performance)
• Resend (email delivery service)

Legal Requirements

We may disclose your information if required by law, court order, or to protect our legal rights.

6. International Data Transfers

As a UK-based service with global users, your data may be processed outside the UK/EEA. We ensure appropriate safeguards are in place through adequacy decisions and standard contractual clauses.

7. How Long We Keep Your Data

• Active accounts: Data retained while account is active
• Deleted accounts: Data deleted within 30 days
• Legal/safety data: Retained up to 7 years if required
• Support communications: Retained for 3 years

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

9. How to Exercise Your Rights

To exercise any of these rights:

We'll respond within 30 days of receiving your request.

10. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Limited employee access on need-to-know basis
• Regular security reviews and assessments
• Incident response procedures for potential breaches

11. Children's Privacy

SellYourSoul.ai is not intended for users under 18. We don't knowingly collect personal data from children. If you believe we've inadvertently collected child data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or platform announcements.

13. Contact and Complaints

Questions? Email us at privacy@sellyoursoul.ai

Complaints? If you're not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO):